Hello
About Ivi
Welcome to my online art store! I am a Switzerland-based artist who specializes in painting and printmaking. My pieces draw inspiration from nature, antiquity, culture, sexuality, mythology, space, current events, and other fascinating subjects. Throughout my career, I have participated in exhibitions in various countries, including Albania, Kosovo, Norway, Latvia, and more recently in Switzerland.
My passion for exploring the depths of the human psyche and the complexities of the world around us is reflected in each meticulously crafted piece, using a blend of traditional and contemporary techniques. I invite you to browse through my collection and embark on a journey of artistic discovery. Thank you for visiting my store, and I hope my artworks bring you joy and inspiration.
Store Policy
Customer Care
At our online art store, we are committed to providing exceptional customer care and ensuring a positive experience for all our valued customers. We understand that our customers are at the heart of our business, and we strive to exceed their expectations in every interaction. Our customer care policy outlines our commitment to delivering excellent service, addressing customer needs, and resolving any issues that may arise.
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Customer Service Excellence: We are dedicated to providing outstanding customer support. We strive to make our customers feel welcomed, valued, and appreciated at all times.
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Product Quality: We take pride in offering high-quality products. We carefully curate our inventory to ensure that our customers have access to a wide range of reliable and reputable products. If any product falls short of our customers' expectations, we are committed to working with them to find a satisfactory resolution.
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Prompt Response: We understand the importance of timely responses to our customers' inquiries, whether it be through email, chat, or other online channels. We strive to respond to all customer inquiries in a prompt and courteous manner, typically within 24 hours. If a resolution requires additional time, we will communicate this to the customer and provide regular updates.
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Problem Resolution: We acknowledge that issues may arise despite our best efforts, and we are committed to promptly addressing and resolving any customer concerns or complaints. We will listen attentively, empathize with our customers' concerns, and work towards finding a fair and reasonable solution. Our goal is to ensure that our customers are satisfied with the resolution and that their needs are met.
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Fair Pricing: We believe in fair and transparent pricing for all our products and services. We will clearly display our prices and provide accurate information about any promotions, discounts, or applicable fees. If a customer has any questions or concerns about our pricing, we will be happy to explain and clarify.
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Feedback and Continuous Improvement: We appreciate feedback from our customers as it helps us identify areas where we can improve our service. We actively encourage our customers to provide feedback, suggestions, and comments, and we will take them into consideration when making updates to our policies, procedures, and service offerings.
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Community Engagement: We are committed to being an active and responsible member of our online community. We support and promote fellow artists, art organizations, and events, and strive to make a positive impact through various community engagement initiatives.
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Satisfaction Guarantee: We stand behind the quality of our products and services. If a customer is not satisfied with their purchase, we will work diligently to find a solution, whether it be through a refund, exchange, or credit, in accordance with our store's refund and return policy.
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Privacy & Safety
Privacy and Security: We value our customers' privacy and take appropriate measures to protect their personal information. We comply with all applicable privacy laws and regulations and maintain strict confidentiality standards. We will not share or sell our customers' information to any third parties.
Shipping policy
Shipping costs are non-refundable (unless the merchandise is faulty). All artworks are shipped using Swiss Post as the default shipping method. However, if you prefer a different shipping method such as DHL, UPS, or FedEx, please contact us before making your purchase and we can provide you with a quote for the alternative shipping option.
If you want to change the shipping address, please let us know within 24 hours of placing your order so that we can redirect it. Once the package has been shipped, we cannot change the address. You can contact us through the contact page to request a change of address.
The company is not responsible for undelivered packages caused by incorrect shipping addresses provided by the customer. It is important that you provide accurate and complete mailing addresses when you checkout.
Packaging and Damage: We take utmost care in packing and shipping our artworks to minimize the risk of damage during transport. However, in the unfortunate event that any damage occurs during shipping, it is the customer's responsibility to arrange for compensation from the delivery company. Please inspect your artwork upon receipt and notify us immediately if any damage is observed.
Payment Methods
- Credit / Debit Cards
- PAYPAL